Refund & Return Policy – One Up Mushroom Bar

At One Up Mushroom Bar, customer satisfaction is our top priority. We stand behind the quality of our products and want you to shop with confidence. Please review our refund and return policy below.

Returns

Due to the nature of edible products, we only accept returns under specific conditions:

  • The product was damaged during shipping

  • You received the wrong item

  • The product arrived defective or compromised

To request a return, please contact us within 7 days of delivery with your order number and clear photos of the product and packaging.

Email us at: info@shoponeupmushroombar.com

Once approved, we will provide instructions for the return process.

Refunds

If your return is approved, your refund will be processed to your original payment method within 5–10 business days after we receive and inspect the item.

Refund eligibility includes:

  • Verified damaged products

  • Incorrect items shipped

  • Orders canceled before shipment

Shipping fees are non-refundable unless the return is due to our error.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return procedure.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened or partially consumed products

  • Items returned without prior approval

  • Products damaged due to improper storage after delivery

Damaged or Lost Shipments

If your package arrives damaged or is marked as delivered but not received, please contact us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.

How to Contact Us

For any refund, return, or order concerns, please reach out to:

Website: https://shoponeupmushroombar.com/
Email: info@shoponeupmushroombar.com

Our support team typically responds within 24 hours (business days).